Shipping Policy

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At Wildflower Candles, every order is carefully packed by hand before making its way to you.

We know it’s exciting waiting for a parcel to arrive, so we aim to have your order packed and on its way as soon as possible.

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Flat-Rate Shipping

We offer $10 flat-rate standard shipping within Australia.

Whether you’re ordering a favourite candle, a jar of 100% raw Australian honey or treating yourself to a few Wildflower Candles products, our standard shipping rate remains just $10 per order.

Any alternative delivery options available will be shown at checkout.

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Processing Your Order

Orders are carefully prepared and packed before dispatch.

We aim to dispatch orders within 1–2 business days of receiving your order.

During particularly busy periods, new product releases, Christmas or public holidays, dispatch may take a little longer. If there is an unexpected delay with your order, we’ll do our best to let you know.

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Delivery

Orders are sent from Queensland, Australia using Australia Post or another suitable delivery provider.

Delivery times will vary depending on your location and are additional to our order processing time.

Once your parcel has been handed over to the delivery provider, occasional delays may occur due to weather, public holidays, peak periods or other circumstances outside our control.

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Tracking

Where tracking is provided for your order, your tracking details will be sent to the email address provided at checkout once your parcel has been dispatched.

Please make sure your email and delivery details are correct when placing your order.

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Incorrect Delivery Addresses

Please check your delivery address carefully before completing your purchase.

If you notice an error after placing your order, contact Wildflower Candles as soon as possible. If your parcel has not yet been dispatched, we’ll do our best to update the address for you.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to send it again.

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Damaged Parcels

We take great care when packing your Wildflower Candles order, particularly our glass candles and jars of honey.

If your order arrives damaged, please contact us as soon as possible and include your order number along with a photo of the damaged item and packaging.

We’ll work with you to arrange an appropriate replacement, refund or other solution.

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Missing or Delayed Parcels

If your parcel seems to be taking longer than expected, please check your tracking information first.

If you’re still concerned, get in touch with Wildflower Candles and we’ll help you look into it.

If an order cannot be delivered or is confirmed as lost, we’ll work with you to find an appropriate solution in accordance with Australian Consumer Law.

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Monthly Subscriptions

Wildflower Candles monthly subscription orders are also charged at our advertised $10 flat-rate postage unless otherwise stated at the time of subscribing.

Your candle and 100% raw Australian honey will be carefully packed together and dispatched each month in accordance with your subscription.

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Australian Consumer Law

Nothing in this Shipping Policy limits or excludes any rights you may have under the Australian Consumer Law.

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Contact Us

If you have any questions about shipping or an order that is on its way, please get in touch. We’re always happy to help.

Wildflower Candles
hello@wildflowercandles.com.au