Shipping Policy

At Wildflower Candles, every order is carefully packed in Queensland before beginning its journey to you.

 

Flat-rate shipping
Standard shipping is $12.95 Australia-wide. Orders over $125 receive free standard shipping. Local pickup is not available.

 

Processing your order
We aim to dispatch orders within 1–2 business days. Processing may take a little longer during new releases, Christmas and public holidays. If an unexpected delay occurs, we’ll do our best to let you know.

 

Delivery
Orders are sent from Queensland via Australia Post or another suitable delivery provider. Delivery estimates begin after dispatch and vary by destination. Weather, public holidays and peak periods can occasionally cause delays outside our control.

 

Tracking
Where tracking is available, details will be sent to the email address provided at checkout. Please check your email address and delivery address carefully before placing your order.

 

Incorrect addresses
If you notice an address error after ordering, contact us as soon as possible. If your parcel has not been dispatched, we’ll do our best to update the address. Additional postage may apply if an order is returned because the address supplied was incorrect or incomplete.

 

Damaged, missing or delayed parcels
If your order arrives damaged, please contact us promptly with your order number and photographs of the item and packaging. If a parcel appears delayed, check its tracking first, then contact us so we can help investigate. We’ll arrange an appropriate solution in accordance with Australian Consumer Law.

 

Contact
hello@wildflowercandles.com.au