At Wildflower Candles, we take great care in creating, packing and sending your order. We hope you love everything you receive, but if something isn’t quite right, please get in touch and we’ll do our best to help.

Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact Wildflower Candles as soon as possible.

Include your order number and a photo of the item and packaging so we can quickly work out what has happened.

Depending on the circumstances, we may offer a replacement, refund or another suitable solution.

Change of Mind
We understand that sometimes you may change your mind.
Unused candles may be returned within 14 days of receiving your order, provided they are unused, undamaged and in their original condition and packaging.

For change-of-mind returns, return postage costs are the responsibility of the customer. Original postage charges are not refundable.

Please contact Wildflower Candles before returning an item so we can provide the appropriate return details.

Honey & Personal Care Products
For food safety and hygiene reasons, we are unable to accept change-of-mind returns on honey, lip balms, soaps, lotion bars or other personal care products once they have been dispatched.

Of course, if an item is faulty, damaged, incorrect or otherwise does not meet your rights under Australian Consumer Law, please contact us and we will make it right.

Refunds
Once an approved return has been received and checked, your refund will be processed back to your original payment method.

Please keep in mind that your bank or payment provider may take a little additional time to show the refund in your account.

Orders Damaged in Transit
We carefully package every Wildflower Candles order for its journey to you.
If something arrives damaged, please contact us promptly and, where possible, send us a photo of the damaged product and packaging. This helps us resolve the issue with you and, where necessary, follow it up with the delivery provider.

Australian Consumer Law
Your purchase is protected by the consumer guarantees provided under Australian Consumer Law.
Nothing in this Refunds & Returns Policy is intended to exclude or limit any rights you may have under Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may also apply depending on the circumstances.

Contact Us
If you have any questions about a return, refund or your order, please contact us. We would much rather you get in touch so we have the opportunity to help.
Wildflower Candles
hello@wildflowercandles.com.au