At Wildflower Candles, your privacy is important to us. We only collect the information we need to process your orders, provide good customer service and make your experience with us as simple as possible.

This Privacy Policy explains how we collect, use and look after your personal information when you shop with Wildflower Candles, visit our website or contact us.

Information We Collect
When you place an order, contact us or sign up to hear from Wildflower Candles, we may collect details such as:

• your name

• email address

• phone number

• billing and delivery address

• order and purchase details

• any information you choose to provide when contacting us.

Our website may also collect basic information such as your device type, browser and how you use the website. This helps us understand how our website is being used and improve your experience.

How We Use Your Information
We may use your information to:

• process and send your orders

• arrange postage or delivery

• contact you about your order or enquiry

• provide customer service

• keep appropriate business and transaction records

• improve our website and products

• send you news or special offers if you have chosen to receive them.

We only use your personal information for genuine business purposes connected with Wildflower Candles.

Payments
Payments made through the Wildflower Candles website may be securely processed by third-party payment providers such as Square.
Your credit or debit card details are securely processed by our payment provider and are not stored by Wildflower Candles.
Our Website
Our website is hosted using Wix, which helps us provide our online store and website services.
Wix, Square and other service providers we use may process or store information on our behalf. These businesses have their own privacy and security policies.
Cookies
Like most websites, the Wildflower Candles website may use cookies.
Cookies are small pieces of information that help our website work properly and may also help us understand which pages our visitors find useful.
You can adjust your browser settings if you would prefer to limit or disable cookies.
Sharing Your Information
Wildflower Candles does not sell your personal information.
We may share limited information with trusted services where necessary to run our business, such as:

• payment providers

• Australia Post or other delivery services

• our website provider

• accounting services

• email or marketing platforms.

For example, we need to provide your name and delivery address to a postal or courier service so your order can reach you.
We may also provide information where required by Australian law.
Keeping Your Information Safe
We take reasonable care to keep the personal information you provide to Wildflower Candles secure.
We use reputable website, payment and business service providers and only keep information for as long as it is reasonably required for our business or legal record-keeping purposes.
Marketing Emails
If you choose to subscribe to Wildflower Candles emails, we may occasionally send you information about new products, special offers or other Wildflower Candles news.
You can unsubscribe at any time using the unsubscribe link in our emails.
We promise not to fill your inbox unnecessarily.
Accessing or Updating Your Information
If you would like to know what personal information we hold about you, or you would like something corrected or updated, simply contact Wildflower Candles.
We may need to confirm your identity before providing personal information.
Questions or Concerns
If you ever have a question or concern about your privacy or the way Wildflower Candles has handled your information, please get in touch.
We will do our best to respond promptly and resolve any concerns fairly.
Changes to This Policy
From time to time, we may update this Privacy Policy if our website, services or business practices change.
The latest version will always be available on the Wildflower Candles website.
Contact Us
For any privacy questions, please contact:
hello@wildflowercandles.com.au